Policies & Shipping

PURCHASES AND RETURNS

All bicycle sales are FINAL. No return or refunds.  All special order merchandise is subject to a 15% restocking fee.  Returns are accepted within 30 days of purchase as long as merchandise is in original packaging and unused condition.

100% SATISFACTION GUARANTEE

Green Lizard Cycling stands behind everything we sell. If for any reason you are not satisfied with your purchase, simply come to the store or call us and we will make it right. 

SHIPPING 

We are currently only offering In Store pickup.  As we grow we will be adding shipping options.  If you need it now please call (703-253-2453) and let us solve your problem.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 15% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!